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Formaloo
Formaloo is a no-code platform that enables businesses to build custom data-driven applications, automate processes, and engage audiences. Their drag-and-drop capabilities allow teams to move from idea to implementation quickly, making it easy to construct software without coding knowledge, boosting customer experience and loyalty.
In this role, you’ll serve as a primary point of contact for our 30,000+ global business users, providing responsive support through live chat, email, and Slack channels. Your responsibilities will include creating and maintaining comprehensive help documentation, tutorial videos, and support articles that enable users to maximize value from our no-code platform. You’ll track support metrics, identify common user challenges, and collaborate with our product team to improve the overall customer experience.
Required skills
Excellent written and verbal communication, customer support experience (preferably in SaaS), ability to explain technical concepts simply, strong problem-solving abilities, attention to detail, experience with help documentation creation, proficiency with support platforms, time management skills, ability to work independently, adaptability to changing priorities, familiarity with forms/workflows/no-code tools (advantageous).
Desired skills
Experience with SaaS products, knowledge of Formaloo or similar form-building platforms, video editing capabilities, multilingual abilities, experience with knowledge base management, CRM system familiarity, basic HTML/CSS understanding, customer journey mapping, data analysis capabilities, experience working in a remote team environment, proactive communication style, empathy and active listening.
Email or website to contact for job submissions
https://formalooteam.formaloo.me/apply
Email: noosh@formaloo.com
In this role, you’ll serve as a primary point of contact for our 30,000+ global business users, providing responsive support through live chat, email, and Slack channels. Your responsibilities will include creating and maintaining comprehensive help documentation, tutorial videos, and support articles that enable users to maximize value from our no-code platform. You’ll track support metrics, identify common user challenges, and collaborate with our product team to improve the overall customer experience.
Required skills
Excellent written and verbal communication, customer support experience (preferably in SaaS), ability to explain technical concepts simply, strong problem-solving abilities, attention to detail, experience with help documentation creation, proficiency with support platforms, time management skills, ability to work independently, adaptability to changing priorities, familiarity with forms/workflows/no-code tools (advantageous).
Desired skills
Experience with SaaS products, knowledge of Formaloo or similar form-building platforms, video editing capabilities, multilingual abilities, experience with knowledge base management, CRM system familiarity, basic HTML/CSS understanding, customer journey mapping, data analysis capabilities, experience working in a remote team environment, proactive communication style, empathy and active listening.
Email or website to contact for job submissions
https://formalooteam.formaloo.me/apply
Email: noosh@formaloo.com
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