Join a team that's leading innovation.

Opportunity to join a high growth Toronto-based AI company making a name for itself within the B2B Enterprise SaaS and Legal Tech sectors.

NLPatent is an industry leading AI-based patent research and intelligence platform trusted by Fortune 500 companies, Am Law 100 firms, and research universities around the world. The platform is built from a system of proprietary Large Language Models purpose-built to truly understand the language of patents and innovation. Users simply describe an invention in full sentences, input a patent number, or upload a list of patent documents and conceptually relevant results are generated instantly; consistently outperforming human experts on speed and accuracy.We are currently looking for a highly skilled Account Executive. This individual should have demonstrated full cycle sales experience opening up value based commercial discussions with C-Suite executives and guiding those opportunities through to close.

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Responsibilities

• Manage opportunities through the sales pipeline from qualification to close
• Run engaging product demonstrations
• Generate qualified top of funnel through cold calling, cold emailing and LinkedIn outreach
• Meet and exceed all KPIs (Closed Won Revenue, Demos Booked etc.)
• Maintain excellent CRM hygiene
• Clearly communicate the value of NLPatent to all prospects aligning product function with customer business objectives
• Effectively negotiate commercial agreements with prospective customers

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Requirements

• 2+ Years of full cycle SaaS sales experience
• University Degree
• Excellent written and verbal communication skills
• Based in Toronto or GTA
• Experience within Patent Tech or Legal Tech is a bonus, but not essential

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Core Values
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We are building a high performance team centered around these core values:

• Strong Work Ethic – Take initiative and execute on your role without need for intervention
• Radical Candour – Highly coachable in response to clear and respectful feedback
• Builder Mentality – We are building this business together. We win as a team
• Professionalism – All encompassing. Take pride in your work and showcase excellence

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Compensation/BenefitsCompetitive Salary

• Generous Equity Package
• Uncapped commissions
• Remote Work
• Three Weeks PTO

Required skills
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2+ Years of full cycle SaaS sales experience, University Degree, Excellent written and verbal communication skills, Based in Toronto or GTA.

Desired skills
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Experience within Patent Tech or Legal Tech is a bonus (but not essential).

Employment type
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Full time

Email or website to contact for job submissions
stephanie@nlpatent.com

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In this role, you’ll serve as a primary point of contact for our 30,000+ global business users, providing responsive support through live chat, email, and Slack channels. Your responsibilities will include creating and maintaining comprehensive help documentation, tutorial videos, and support articles that enable users to maximize value from our no-code platform. You’ll track support metrics, identify common user challenges, and collaborate with our product team to improve the overall customer experience.

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Required skills

Excellent written and verbal communication, customer support experience (preferably in SaaS), ability to explain technical concepts simply, strong problem-solving abilities, attention to detail, experience with help documentation creation, proficiency with support platforms, time management skills, ability to work independently, adaptability to changing priorities, familiarity with forms/workflows/no-code tools (advantageous).

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Desired skills

Experience with SaaS products, knowledge of Formaloo or similar form-building platforms, video editing capabilities, multilingual abilities, experience with knowledge base management, CRM system familiarity, basic HTML/CSS understanding, customer journey mapping, data analysis capabilities, experience working in a remote team environment, proactive communication style, empathy and active listening.

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Email or website to contact for job submissions

https://formalooteam.formaloo.me/apply

Email: noosh@formaloo.com

In this role, you’ll serve as a primary point of contact for our 30,000+ global business users, providing responsive support through live chat, email, and Slack channels. Your responsibilities will include creating and maintaining comprehensive help documentation, tutorial videos, and support articles that enable users to maximize value from our no-code platform. You’ll track support metrics, identify common user challenges, and collaborate with our product team to improve the overall customer experience.

‍

Required skills

Excellent written and verbal communication, customer support experience (preferably in SaaS), ability to explain technical concepts simply, strong problem-solving abilities, attention to detail, experience with help documentation creation, proficiency with support platforms, time management skills, ability to work independently, adaptability to changing priorities, familiarity with forms/workflows/no-code tools (advantageous).

‍

Desired skills

Experience with SaaS products, knowledge of Formaloo or similar form-building platforms, video editing capabilities, multilingual abilities, experience with knowledge base management, CRM system familiarity, basic HTML/CSS understanding, customer journey mapping, data analysis capabilities, experience working in a remote team environment, proactive communication style, empathy and active listening.

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Email or website to contact for job submissions

https://formalooteam.formaloo.me/apply

Email: noosh@formaloo.com