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Why flashy perks just ain’t enough to keep employees happy anymore

Growth

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Why flashy perks just ain’t enough to keep employees happy anymore

Tech-focused startups are well known for their outrageous perks. These hip (and often young) companies have everything you could want in a workplace: Flashy game rooms, free food, foosball tables and more.

While it may seem unusual, these benefits are about way more than just bragging rights. These perks are designed to help millennial-friendly startups retain top talent in a competitive industry that is exposed to non-stop change and help its workers create a tight, thriving community; a must-have for successful companies.

But are these utopian-like perks really enough to keep workers happy and, more importantly, retain the best talent? Maybe not. According to a recent Gallup poll millennial workers, who make up a majority of today’s workforce, prioritize professional growth and developmental opportunities over glitzy benefits and free snacks.

It’s a fact that hasn’t gone unnoticed by some of today’s biggest blue-chip firms and startups alike that, in an effort to do better, are reevaluating what type of perks are offered.

For Ingrid Yu, a communications manager at Toronto-based startup Figure 1, the best way to do this is obvious: Companies need to focus less on sharing the unusual benefits (like free food) and concentrate on tracking what works best for their employees’ long-term goals. It’s a lesson her company learned on the job and has worked to maintain over the years as the employee count grew from a modest staff of five to over 50 around the world.

“Figure 1 grew significantly over the past couple of years …. maintaining our culture requires a conscientious effort, of course, but having people who embody Figure 1 values — empathy, open-mindedness, and continuous improvement — makes the job so much easier.”

The case-sharing medical startup (sometimes called the ‘Instagram for doctors’) has perfected its community building and one-on-one opportunities with executives.

Yu also believes it’s not impossible to inject startup culture into your workplaces, but that it should be done the right way. The best offices meld the best parts of traditional workplaces (clear paths for upward mobility, long-term stability) with startup culture (flexible work hours, performance bonuses) for success.

“We’ve tried to take the best of startup culture, leave the worst, and add what is uniquely our own,” she explains. “What really gives us a vibrant company culture, I think, is how valued each individual is made to feel,” she says. “We send everyone (not just senior leadership) to conferences for their professional growth, have bi-weekly one-on-ones, and do monthly lunch and learns with fascinating people from all disciplines.”

Promise Phelon couldn’t agree more. The CEO of Tap Influence, a San Francisco-based marketing company, believes that an overemphasis on company perks is detrimental to a startup’s culture.

“Of course, startups need to offer certain benefits in order to attract and retain talented and ambitious employees,” she explains to Fortune magazine. “However, it’s more important to focus on developing an enviable culture and allowing the perks to be an extension of it—not the other way around. Perks are not a replacement for a strong culture.”

At the end of the day the most important thing is to make sure there’s value added to any offerings provided to employees, Phelon says. “…it’s more important to focus on developing an enviable culture and allowing the perks to be an extension of it—not the other way around.”

Yu agrees. Ditching the extras might also end up making your company more productive in the long run. “If you’re serious about what you intend to accomplish and culture you want, you should be able to create a focused environment,” she adds.

“Cut the distractions—including the ping pong tables—and let people go at a reasonable time so they can lead their lives outside of the office. Then organize occasional activities to bring the team together outside of work, perhaps a weekly cocktail night, a run club, or whatever interests them.”

4 must-read books for every entrepreneur this summer

If you’re looking for a great read for your next commute, something to ease your time in between flights or just a book to unwind with you on your next summer vacation, these page turners are sure to inspire and entertain.

No one said being an entrepreneur is easy, but with the right advice (and book) the possibilities are endless. Whether you’re a seasoned entrepreneur or aspiring business owner, there’s something you can learn from this reading list, which is complete with tips, lessons and facts from the most successful business owners in the world.

Tools of Titans by Tim Ferriss


After spending years interviewing celebrities and successful entrepreneurs for his self-titled podcast, Tim Ferriss finally decided to write a candid (and at times somewhat provocative) book about it all. The self-help guide combines the best lessons, tips and advice and routines into an easily accessible read.

Some of the most prominent names included in this tell-it-like-it-is story include Jamie Foxx, Arnold Schwarzenegger and top investor Chris Sacca. Although, Ferriss is no slouch either: The well-known entrepreneur is an early-stage technology investor and advisor for Silicon Valley heavyweights, such as Uber, Facebook and Shopify.

Why you should read this book: What sets this book apart? It’s an all encompassing toolkit full of tricks, recommendations, strategies and philosophies from some of the world’s most successful entrepreneurs. Bonus: At 707 pages, it’s a nice, quick read. Get it on Amazon while you still can.

Unshakeable by Tony Robbins


By all measures, Tony Robbins didn’t have a very pleasant nor easy upbringing. An absent father and abusive mother meant the motivational speaker grew up in what he describes as a “chaotic” and “abusive” household.

Despite skipping college and, a couple of lost years spent working as a part-time janitor, he later went on to launch a successful self-help business and work as a coach, businessman and New York Times bestselling author.

His latest book called Unshakeable is a summary of interviews with 50 of the world’s most successful investors and full of great nuggets about what entrepreneurs should do when things go wrong. Fighting off bankruptcy? Not sure how to boost market share? Struggling to hold on to investment opportunities? Then this condensed read is for you.

Why you should read this book: Robbins knows his stuff. The NYT-bestselling author is the author of over six books and throughout his life has founded over a dozen companies. If you’re looking for ways to stay sane in the non-stop world of business or just hoping for lifestyle tips this it. Buy Unshakeable from Chapters-Indigo here.

Jab, Jab, Jab, Right Hook by Gary Vaynerchuk



A winning social media account is more than just developing high quality content, but also adapting it to several platforms and mobile devices. This book has some strong ideas that organizations must adapt as part of their social media strategy such as content placement, telling a cohesive story and focusing on benefits rather than selling. “It took thirty-eight years before 50 million people gained access to radios. It took television thirteen years to earn an audience that size. It took Instagram a year and a half,” Vaynerchuk says in his book. It also focuses on the importance of driving engagement with an audience and finding opportunities to build communities, which in turn, strengthens your brand. Buy it on Amazon here.

Why you should read this book: Skip all the ridiculous startup jargon and buzzwords and get straight to the point with Vaynerchuk’s fight-inspired tome. The venture capitalist — named to both Crain’s and Fortune’s 40 Under 40 list — knows what he’s talking about and has the insights necessary to take to turn any organization into a well-oiled, money-making machine. Find this must-read here.

Success never Smelled So Sweet by Lisa Price



From bankruptcy to successful entrepreneur, Lisa Price shares her story of how passion created “Carol’s Daughter,” a luxurious, all-natural line of bath and beauty products. With only $100 in cash, Lisa started following not only her heart, but her nose, as she started creating sweet scents that celebrities such as Jay-Z, Solange, Halle Berry and Mary J.Blige support and use religiously.

In the book, she walks the reader through her childhood with stories of her Trinidadian grandmother and a harsh school system where she was bullied. Her story is a reminder that success is attainable even when life throws many obstacles in the way. Currently, the company is valued at $27 million and was acquired by L’Oreal in 2014. From life advice to business tips, this is a light summer read with an extra dose of motivation. Regardless if it’s a morning commute or sunny day outside, this is your perfect summer-time read, grab it, here.

Why you should read this book: A good success story can be inspirational for anyone trying to find their path to success, especially when the author is now a multi-millionaire. As a young black woman in financial straits, Price’s story is encouraging and engaging as it reminds you to keep persevering. Get your hands on Price’s guide for success from Amazon.

Is your startup prepared for a PR crisis?

The startup world is no stranger to scandal.

Silicon Valley is riddled with the remains of startups and companies forced to close their doors after falling prey to scandal. This year a series of well-known companies have landed in hot water for everything ranging from sexual harassment allegations to discrimination claims.

So, why does this keep happening in tech? The answer is fairly simple: Fast-growing businesses are more likely to prioritize product over crisis communication plans since the former provides immediate returns. It’s kinda hard to showcase the benefits of a communication crisis plan when there’s no crisis on hand.

Fortunately, there are some easy things startups can do to get ahead of any potential problems. Here are three easy steps early-stage companies can follow courtesy of Erin Richards, a former public relations officer for CBC and founder of communications firm Hype PR.

Setting Yourself Up For Success

For startups on a shoestring budget, time is a valuable resource that’s always in short supply. It’s easy to see why some would rather spend time networking instead of creating an in-depth framework for future issues that, technically, may never arrive.

As much as it might make sense to avoid all things PR related Richards believes it’s a bad idea. To combat any possible negative publicity entrepreneurs should invest in creating a strong brand before missteps occur in order to develop a trove of goodwill that can be leveraged to diffuse bad situations and grow the business.

“Most people don’t understand that public perception is a huge part of a brand narrative and story, and if those elements aren’t figured out, the media relations strategy is likely to fall flat.”

Creating long-lasting buzz isn’t an easy task, but entrepreneurs hoping to generate a positive public perception must focus their efforts on giving back to their community on a regular basis. This includes having team members volunteer to speak at conferences or community events to build good will. Local nonprofits and community organizations are always looking for guests to help teach and knowledgable experts are always in demand

Constantly Monitor Your Brand

Keeping tabs on how your brand grows and changes over time isn’t easy. It requires a lot of hard work, tons of follow-up and a keen eye that can easily differentiate between spam and important data, which is likely why most companies hire outside firms to perform this task.

Finding problems before they mushroom into bigger ones is an effective way to manage communication tragedies.

Companies need to be proactive and constantly be diligent. If they can’t afford to hire an outside team to monitor their brand they should make sure an individual is tasked with doing basic searches all the time.  Simply enlist someone on their team to monitor social media and online channels for news.

“They should have someone on the team allocated to the role of social and traditional media monitoring to ensure they are on top of any potential brand related issues that may arise,” Richards adds. “They could also look into having an independent consultant develop a PR plan and strategy that they could attempt to execute internally.”

Here are a few social media companies that startups can use to help find out if they’re being discussed online:

Twitter: Companies can use Twitter’s advanced search buttons to look for specific sentences, names and dates.

Facebook: It can be a little trickier for startups to find mentions of their brand on Facebook since many users take advantage of the social media company’s privacy settings.

Google: Getting alerts about when and if your company is mentioned online can be as simple as setting up a Google account. This platform doesn’t include social media platforms but does extend to blogs, news and websites.

Teach Your Team How to Interact With the Brand

For good or bad, founders are the de facto representative for their company. A startup can rise and fall based on the actions of a founding team member or staff. Teaching startup teams how to interact with customers online is vital, even when their “off the clock” or on their down time.

They need to remain professional at all times since now-a-days one embarrassing moment is merely a screengrab or email forward away from becoming PR nightmare.

“Once you become an entrepreneur, you become synonymous with your brand. Entrepreneurs should seek out mentors in the industry to help them network, grow and evolve and also look into how public figures they admire conduct themselves in public and in the media. Of course, there are also the obvious ones such as, watching the alcohol intake at professional events and avoiding weighing in publicly on potentially contentious issues.”

 

5 essential tech-y Twitter accounts to follow

Like everything in life, success is often all about who you know, or in some cases who you follow. If you’re looking for advice on how to land your next VC or beat the mid-day energy slump, here are the people (and news organizations) you should follow to stay motivated and in the loop.

1. @TechCrunch

If you don’t already follow them, TechCrunch may soon become your go-to source for tech news. The tech blog has got your back when it comes to providing real-time breaking news.  Find out exactly what’s happening in Silicon Valley and around the world, plus read interesting analysis and opinions from the best in the industry.

2. @RyersonDMZ

Looking for the latest gossip the upcoming entrepreneurs or where you can find the latest accelerator programs? Then our online channel is a must follow and also includes exclusive news about new startup partnerships, programs across the globe, seminars and success stories. Craving more startup news? Check out our online magazine here.

3. @TheNextWeb

The Next Web caters to early-stage entrepreneurs by keeping readers in the loop about all the remarkable stories and updates taking place in the exciting world of tech. Widen your knowledge on tech news by reading opinionated perspectives and get access to exclusive TNW deals on the hottest gadgets and services, here.

4. @BetaKit

Rather than just giving you breaking news, BetaKit focuses on telling you only what you need to know about the Canadian startup landscape and why. BetaKit provides in-depth analysis of everything you want to know about the tech industry with a focus on the Canadian market. For more than 140 character tweets, check out their website.

5. @AnilDash

If you’re looking to learn more about venture capitalists, how to attract investors, diversity in Silicon Valley and abroad then Anil Dash is your guide. He offers knowledge on how to help people of colour break into tech and why it’s important to diversify the tech industry.

How the DMZ is helping Toronto startups crack the U.S. market

For Canadian entrepreneur Ami Shah finding a space in New York City to call home while she networked with local business leaders and pounded the pavement in town was never really an option. Sky-high office fees, a weak loonie and the city’s competitive rental market meant finding something long-term was almost impossible.

When she and her team would travel to Silicon Alley they would have no choice but to work out of crowded coffee shops. In most cases hopping from one table to another in an effort to find a working outlet or in some cases just huddling around a computer, often with luggage in tow, trying to broker deals or hold conference calls.

“It was a nightmare,” the successful co-founder of education software company Peekapak explains. “I was always moving between coffee shops; buying just enough coffee so I could use their Wi-Fi. Have you ever had to rely on a coffee shop to livestream a meeting while someone in the background blends coffee or yells on the phone beside you? It’s not good.”

In the past, a lack of office space was a headache-inducing barrier for Canadian entrepreneurs, like Shah, looking to put down roots in the U. S. or dip their toe in an international market close to home. But all that will soon change. As part of a collaboration between the DMZ and Primary, a New York-based coworking office, entrepreneurs affiliated with the DMZ accelerator or its network of partners across the country will get 10 desks on site to use in NYC anytime, free of charge.

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Companies that apply and chosen to take part in the program will get access to desks at Primary’s 25,000 square foot facility in lower Manhattan and a combination of wellness and startup services, like free fitness classes, tickets to weekly in-house events, private offices and concierge services. DMZ startups will get up to four free months and non-DMZ companies up to 30 days.

Such a collaboration will open up huge doors for Canadians in the booming city and give entrepreneurs a chance to make vital connections with local talent, broaden their investor pool and, more importantly, meet future clients.

For a successful entrepreneur like Shah, this space’s real value lies in its strategic location and it’s not hard to see why. The city is already home to several venture capital firms—attracted by the city’s booming tech industry—and headquarters for educational companies like Scholastic and Pearson, an education and publishing company.

The DMZ news also couldn’t come at a more fortuitous time for her. Peekapak left the DMZ in June for a brand new office in Toronto’s west end and earlier this year was invited to attend an influential meet-and-greet in New York City with the city’s local tech influencers. Cementing any relationships she’s made at the event will take time and a dedicated place where she can bring potential clients will help.

The upside of having a DMZ-branded office in New York isn’t lost on Addo Smajic, co-founder of Reportin either. He plans to take advantage of the Primary’s offerings later this summer.

In fact, the entrepreneur, who counts Microsoft and Google as startup supporters, is already well acquainted with how important the New York scene can be for a startup’s prospects. He’s made valuable connections during his time in the U.S., met investors that back his products and even managed to finagle his way into getting his very own 2-1-2 area code.

 “You have to put in the work to be an entrepreneur, but you also have to be in the right spot as well,” he says. “This, the DMZ, will put you in the right spot.”

How do I avoid hiring the wrong people

Develop a “hiring philosophy”

Hiring for your startup is a positive sign that your venture is taking off. So congrats on doing something right. But before you hire anyone, identify what your company’s values are. What’s your startup’s mandate and what personal attributes you and your co-founder(s) do your employees have that contribute to it? Answering these questions might seem like a drag, but when you state your startup’s core values -kindness, attention to detail… teamwork anyone?- they can guide employee behaviour and in turn, help you set expectations on what traits your next hire should possess.

Hire for “fit”

It’s a concept that’s hard to define, but anyone can tell when a company’s office culture and their employees aren’t a good fit. For example, imagine having an open office environment that focuses on group work, but every employee is an introvert. At its core, cultural fit means making sure that employees’ behaviours are in sync with an employer’s values. It’s important to make sure the individual you’re looking to hire continues to balance the cultural scale.

Create a “structured interview process”

Interviews should always be (past) performance and competency-based. However, umbrella questions are only good to get the ball rolling, so make sure you get specific. For example, if you’re looking for a new sales rep, make sure you ask questions specific to their field like “how do you keep up-to-date on your target market?” or “explain something to me.” Having a set of specific questions for every sales candidate you interview will help you have a fair and structured interview, and will make it easier to decipher which one would be best suited for the job.

“Hone your decision making”

Be clear with your co-founders on what you’re looking for. If you’re about to interview a candidate together, make sure you’re all on the same page. Meet before the interview to make a list of a few words or points you both think the ideal candidate would touch on. You should also look at the first few tasks your new employee will be taking on in their role and ask yourself what skills they’d need to accomplish them. Your process of finding the right person for the job is only as strong as your ability to articulate what your startup is looking for.

Attitude vs. technical skills

When it comes to choosing between someone with a good work ethic versus the right skill set, it’s best to go with the first. Many technical skills can be taught, but behaviours such as an individual’s character traits would take much more time. If you want to make sure a candidate ‘fits’ your startup’s culture, give them a hypothetical social challenge to see how they go about solving it. Overall, when it comes to finding the right candidate, attitude is usually a better gauge than the right skill set. Don’t believe us? Ask someone who’s had an experience with choosing the opposite.

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